Frequently Asked Questions

Diamond Tent Party Rentals is located in Northern Virginia and provide rentals to Virginia, Maryland and Washington, DC. If you are not sure whether you fall into our area of operation, please contact us at diamondtentpartyrentals@gmail.com.

A deposit of 25% of the total estimated rental cost is due at the time of reservation. Once this payment is made, your rental items will be reserved for your specified dates and times. The deposit will be credited against your amount due under the rental agreement.

Payment of all anticipated rental charges is due seven days prior to the scheduled date of the event. The payment is only for anticipated charges, and additional charges may accrue depending on the actual usage time, when the rentals are returned, and whether or not damages exist.

Cancellation of your rental items must be provided to us in writing at diamondtentpartyrentals@gmail.com. Any deposit or prepayment will be refunded provided that notice is given in writing at least seven business days prior to scheduled delivery/pickup date, with the exception of the following:

• For TENT RESERVATIONS any deposit or prepayment is NON-REFUNDABLE.

• For INFLATABLES any deposit or prepayment is NON-REFUNDABLE, except in the case of inclement weather, in which case a refund will be given as long as 24 hours notice prior to the event is given in writing.

Yes, Diamond Tent Party Rentals may deliver and/or retrieve the rented items for a charge as specified in the rental agreement. Diamond Tent Party Rentals must have reasonable access to the premises for delivery and pickup. You will be contacted the day prior to the delivery to provide an estimated four-hour window for delivery. Diamond Tent Party Rentals will pick up the rented items within 48 hours of the specified rental end time. You will not be charged for rental time while waiting for Diamond Tent Party Rentals to retrieve items. However, if the premise is inaccessible at the agreed delivery or retrieval time, you will be charged a $150.00 service charge, plus additional rental costs.

*The delivery location must be located in an enclosed and secure structure on the ground level only. If you change the contracted delivery location, Diamond Tent Party Rentals reserves the right to charge additional reasonable costs.

Certain rental items will be delivered packaged, and you must return the items similarly packaged in the same package material provided. If the items are not repackaged, Diamond Tent Party Rentals may charge a repackaging fee, to include rental costs during repackaging, and for packaging materials not returned.

• If linens are included in the rented items, you must return them in laundry bags, dry and free of damage, mildew, stains, burns, dirt and debris. DAMP LINENS SHOULD NOT BE ROLLED OR PLACED IN BAGS, AS MILDEW WILL RESULT. You must pay the full replacement cost of any linens not returned or returned damaged.

• If dishware is included in the rented items, you must return them in the container provided, free of damages and fully rinsed off with no dirt or food residue left on them. DIRTY DISHWARE SHOULD NOT BE STACKED TOGETHER OR PLACED IN PLASTIC BAGS INSIDE CONTAINERS AS MOLD WILL BEGIN TO GROW. If dishware is returned with dirt or food residue on them, there will be a $40 cleaning fee charged. You must pay the full replacement cost of any dishware item not returned or returned damaged.

• Equipment with gas/diesel engines must be returned full of fuel or you will be charged at the rate set forth in your rental contract (or if none, at 1.5 times the then-current market rate for the necessary fuel).

Customers are required to return items in the same condition in which they were received. You must inspect items upon receipt to ensure good condition, and notify Diamond Tent Party Rentals of any damage or defects immediately. Diamond Tent Party Rentals will inspect items within 24 hours of return of the item(s). If the items are not returned in the same condition, Diamond Tent Party Rentals will charge appropriate costs to your invoice amount due. This may include cleaning, repair, or replacement charges. These costs will be charged to any payment method held on file for you. If you fail to pay these charges within 30 days of the invoice being issued, interest will be charged at a rate of 18% per annum.

Diamond Tent Party Rentals makes great efforts to provide only the highest quality items to our customers. However, if any rented item proves inoperable or defective, malfunctions, becomes unsafe or otherwise fails to function in accordance with the manufacturer's specifications, you must immediately discontinue using it and notify us within one hour. Failure to notify us promptly will result in your being charged for use of the item. If you notify us and immediately return the rented item to us, we will, at our option, take one of the following actions:

(a) Promptly repair the rented item;

(b)Provide you with a reasonably similar replacement rented item, if available;

(c) Make a similar item available to you as soon as it becomes reasonably available to us; or

(d) Cancel the contract for the defective item; and adjust the overall price of the contract.